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Last Updated: June 25, 2025
This Privacy Policy explains how eNgageCXM collects, uses, protects, and discloses Personal Information when you use our website located at https://app.engagecxm.com, along with any related subdomains, applications, browser extensions, and services (collectively, the “Service”). It also describes your rights concerning your Personal Information and how you can contact us to update your details or for any privacy-related inquiries.
In some cases, we process Personal Information on behalf of our commercial customers as their data processor. To understand how these customers handle your Personal Information, please refer to their respective privacy policies.
Your use of the Service is governed by this Privacy Policy and our Terms of Use.
1. Personal Information We Collect
2. Information Provided by You
3. How We Use Your Information
4. Sharing Your Information
5. Protecting Your Information
6. Your Rights and Choices
7. Data Transfers
“Personal Information” refers to any data identifying or relating to an identifiable individual. We gather Personal Information from various sources outlined below.
Registration:
To access certain Service features, you may need to register by providing your name, email address, phone number, username, password, city, and time zone.
Customer Support:
We collect information from your interactions with our support team.
Social Media:
To enable you to manage and post content on your social media accounts, we may request your username, account identifiers, social media handles, time zones, and email address.
Other:
We may also collect your contact information in connection with interactions involving customers, vendors, or business partners.
When you link third-party social media accounts (such as Meta platforms, Google, etc.) to your eNgageCXM account, we collect information including profile images, display names, usernames/profile IDs, access tokens, posts content, and engagement data (e.g., click rates, likes, shares, impressions). This data is solely utilized to deliver the expected Service and is not shared with third parties unless legally required.
Facebook
eNgageCXM allows you to connect a Facebook page or profile to your eNgageCXM account,
through which we access specific data from Facebook regarding your account. Specifically, we
may collect your profile image, display name, username or page/profile ID, access tokens, and
posted content. This includes post details and engagement metrics (such as clicks, likes,
shares, impressions, and general engagement data) in compliance with applicable laws. This
data is used exclusively to provide our Service and is not shared with third parties.
X
eNgageCXM allows you to link your X profile to your account, through which we access
specific information from X. This includes your profile image, display name,
username/profile ID, access tokens, and posted content. The collected data covers post details
and engagement metrics (click rates, likes, retweets, shares, impressions, and general
engagement data) as permitted by law. This data is solely used to deliver our Service and is not
shared externally.
Instagram
eNgageCXM enables connection to your Instagram profile, through which we collect certain
data from Instagram, including profile image, display name, username/profile ID, access tokens,
and content of posts. Engagement metrics collected include clicks, likes, shares, impressions,
and other general engagement data within legal allowances. This information is exclusively
utilized to provide the expected Service and not shared with third parties.
LinkedIn
eNgageCXM allows you to connect your LinkedIn profile, enabling access to specific LinkedIn
information like profile image, display name, username/profile ID, access tokens, and posted
content. Engagement data (click rates, likes, shares, impressions, and overall engagement
counts) is collected as legally permitted and exclusively used to deliver our Service, without
external sharing.
TikTok
You may connect a TikTok profile to your eNgageCXM account, through which we collect
certain TikTok data such as your profile image, display name, username/profile ID, access
tokens, and posted content. Engagement metrics (click rates, likes, shares, impressions, and
general engagement data) are collected according to applicable laws and utilized solely to
provide our Service without sharing with third parties.
Google Business Profiles
eNgageCXM allows connection to your Google Business Profile, through which we collect
specific Google Business Profile data, including profile image, display name, username/profile
ID, access tokens, and sent posts. This also includes engagement data such as clicks, likes,
shares, impressions, and other general engagement metrics within legal limits. This data is
exclusively used for delivering our Service and not shared externally.
YouTube
Connecting your YouTube channel to eNgageCXM allows us to access specific Google and YouTube account data, including your profile image, display name, channel ID, access tokens, and uploaded video information. We also collect engagement metrics such as views, likes, comments, shares, and impressions, strictly as permitted by YouTube API Services.
This application uses YouTube API Services and complies with the YouTube Terms of Service. By connecting your account, you agree to these terms.
In accordance with YouTube API policies, we do not store or display YouTube data for more than 30 days. All collected data is used solely to provide our services and is never shared externally.
For more information about how Google handles user data, please refer to the Google Privacy Policy. You can revoke our access at any time via your Google Security Settings.
Additionally, if you link X, Facebook, or Instagram while utilizing eNgageCXM’s analytical tools, we may also collect your profile image, display name, username/handle, access tokens, insights from social channels, demographic information, sent tweets, follower count, insights, and audience data.
Log Data:
Our servers automatically log data sent by your browser, including IP addresses, browser types,
visited pages, search terms, and interactions with advertisements.
Cookies and Similar Technologies:
We use cookies to enhance functionality, monitor usage, and improve user experience. You can
manage cookie preferences via your browser settings, but disabling cookies may limit Service
functionality.
We use collected Personal Information to:
We may share Personal Information with:
We implement administrative, physical, and electronic safeguards to secure your information against unauthorized access and misuse. However, no security measures are completely foolproof. In case of a data breach, we will promptly notify affected users as required by law.
You can opt-out of marketing communications via unsubscribe links or by contacting us at [email protected]. Additionally, you have rights including accessing, correcting, restricting, or deleting your Personal Information. To exercise these rights, contact us as indicated below.
eNgageCXM is based in the U.S. Your Personal Information may be transferred to countries with differing data protection standards. We employ measures compliant with applicable laws to ensure data protection during international transfers.
The Service is not intended for users under 16 years of age. If you become aware of a child providing Personal Information without parental consent, contact us immediately at [email protected] for its removal.
We may periodically update this policy. Changes will be posted on our site, and significant updates will be communicated directly. Continued use of the Service signifies acceptance of the revised policy.
For questions or concerns regarding this policy or to exercise your privacy rights, please contact us at:
eNgageCXM
201 East 36th Street 10C
New York, NY 10016
Phone: +1 (212) 4724567
Email: [email protected]
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